Refund Policy
Last updated: November 9, 2026
Dicho is sold by Harrizon González, individual (sole proprietor), Guatemala. Payments are processed by Paddle, our merchant of record, which issues every refund to the original payment method.
1. 14-day money-back guarantee
If Dicho isn’t right for you, ask within 14 days of your first plan payment and we refund that payment in full. The guarantee applies once per customer and covers the base plan (Local, Pro or Business); a check-frequency upgrade (Frequent or Daily) included in that payment is not refunded.
2. How to ask
Write to us from your account → Help, at dicho.la/ayuda, or at hola@dicho.la from the email on your account. We process eligible requests within 2 business days. Depending on your bank, the money can take 5 to 10 business days to show.
3. What happens to your account
A refund ends your paid plan right away and your account moves to Free check (free plan). Your data and history stay saved, and you can subscribe again at any time.
4. Cancelling
You can cancel at any time from the customer portal (Settings → Billing → Manage subscription). You won’t be charged again, and you keep your plan until the end of the period you already paid for. We don’t refund the remaining days of a period.
5. Plan and frequency changes
Moving to another plan takes effect right away, and the difference for the current period is charged or credited. A check-frequency change takes effect at your next renewal, with no charge or refund for the current period.
6. Other payments
Outside the guarantee, payments already made are non-refundable, except where the law requires otherwise. A billing mistake on our side — for example being charged twice — is always refunded.
7. Contact
Questions about a payment or a refund: dicho.la/ayuda or hola@dicho.la. Harrizon González, individual (sole proprietor), Guatemala.